ICG Investment Consulting Group Profits from CenterBeam Relationship

Investment Management Firm Selects CenterBeam to Manage IT Infrastructure

SAN JOSE, CA - August 17, 2004

ICG Investment Consulting Group, LLC has selected CenterBeam to manage its IT infrastructure in its headquarters and field offices.  ICG is a solutions-based financial firm for individuals and professional organizations.  ICG’s network of offices spans the United States with four main offices located in Brisbane, CA; Fresno, CA; Newport Beach, CA; and Westport, CT.

 ICG specializes in helping individuals build, invest and manage their wealth and plan their estates.  ICG also helps professional organizations with their cash management, corporate lending, institutional trading, and retirement and employee benefits plans.  ICG’s managing partners bring more than 80 years of combined experience in the financial services industry. ICG’s investment consultants and administrative staff have more than 100 years of combined investment management experience.  ICG’s intellectual assets include industry experience in accounting, equity options trading, investment banking, mergers and acquisitions, venture capital, executive recruiting, mortgage financing, automobile financing, education, publishing, nonprofit management and professional baseball. 

CenterBeam: “A Smart Investment”

“ICG’s staff is completely focused on our clients’ needs,” said H. Lin Ng, ICG’s COO.  “We are constantly analyzing market trends, assessing their impact on our clients and taking action to help our clients achieve their goals.  An enterprise-class IT infrastructure is an absolute requirement for ICG and CenterBeam delivers it, 24-hours-a-day, seven-days-a-week.  ICG has the benefit of a great IT infrastructure without the expense of having to build it ourselves.  It’s a smart investment that’s returned increased productivity and a better cost model.” 

“ICG and CenterBeam both use a similar process to help our respective clients,” said Kevin Francis, CenterBeam chief executive officer and president.  “Just like ICG, we spend a great deal of time learning about the client’s goals, values and the details of their current profile.  It’s an exhaustive process critical to the success of all the subsequent steps in the relationship.  Then, CenterBeam tailors and implements a course of action to achieve its clients’ goals.  Just as ICG’s clients don’t have to worry about monitoring and managing day-to-day market fluctuations, CenterBeam’s clients don’t have to worry about the latest virus or patch.  Finally, both ICG and CenterBeam give their clients an up-to-date view onto the success of their respective work.  Even though we serve very different clients with very different services, ICG and CenterBeam both believe that a rigorous process ensures the type of quality service clients have come to expect from us.”

High Customer Satisfaction Leading to Growing Demand…

CenterBeam designed a quality-based IT service and support IT infrastructure that includes personal computers, mobile devices, server and network hardware and software.  CenterBeam’s innovative service is earning it unprecedented customer satisfaction.  During the first half of 2004, CenterBeam earned a customer satisfaction rating of 98% according to Quality Research Associates.  And as CenterBeam’s reputation for high quality spreads, this fuels a growing demand for its service.

…And Accolades from Industry Analysts and Media

CenterBeam’s unprecedented results are attracting the attention of important opinion makers such as leading IT industry analyst Gartner.  Gartner has published a case study on the CenterBeam service at InfoWorld and cited CenterBeam’s innovative approach when the firm named CenterBeam one of the “Cool Vendors” in IT management.  A book recently published by Cisco Press, The Business Case for Virtual Business Processes, included a case study of CenterBeam as an example of how companies can use IT outsourcing to reduce costs, improve efficiencies, and focus on their core business.  And CenterBeam’s expertise in computer security and outsourcing has been profiled on CNBC and in The Wall Street Journal. 

About CenterBeam, Inc.

CenterBeam is a North American-based IT outsourced services company that delivers more than 18,000 services daily for mid-sized clients in nine countries across four continents.  Founded in 1999, CenterBeam pioneered the application of quality management techniques to IT and currently earns a 98% client satisfaction rating as measured by Quality Resource Associates.  CenterBeam's Total Satisfaction Guarantee and month-to-month contracts make the company unique among IT outsourced services companies.  CenterBeam is headquartered in San Jose, Calif. and can be reached at 408.750.0500 or www.centerbeam.com.