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New Cisco Press Book: CenterBeam Lowers Costs, Improves Business Process, Increases User SatisfactionSAN JOSE, CA - June 15, 2004 The Case for Virtual Business Processes: Reduce Costs, Improve Efficiencies, and Focus on Your Core Business is an in-depth examination of new techniques that can improve business efficiency. In the new book published by Cisco Press, authors Martha Young and Michael Jude present case studies of companies capitalizing on these new techniques for sourcing core business processes. One case study focuses on how CenterBeam helps InfoWorld Media Group. CenterBeam Saves InfoWorld More Than 30% on Support Costs In the case study, Chad Dickerson, InfoWorld’s chief technology officer and columnist, is quoted saying, “We saved at least 30 percent on support costs in the first 12 months of the engagement. A really key point with the way CenterBeam operates is the utility pricing model, which is per person per month.” Elsewhere in the case study, Dickerson remarks on how CenterBeam conducted a thorough inventory before implementation: “CenterBeam’s inventory was so thorough and so organized that we found applications and, frankly, business processes that we didn’t know existed.” InfoWorld provides specialized IT coverage for the CTO, senior-most company executives who are deeply steeped in technology expertise and experience. InfoWorld Media Group is a division of IDG, the world's leading technology media, research, and event company. The Case for Virtual Business Processes is part of Cisco Press’ Network Business Series that provides IT executives, decision makers and networking professional with pertinent information on today’s most important technologies and business strategies. The book is available at ciscopress.com and major bookstores. High Customer Satisfaction Leading to Growing Demand More than four years ago, CenterBeam designed a quality-based IT service and support infrastructure encompassing personal computers, mobile devices, server and network hardware and software. CenterBeam’s customer satisfaction rating for the calendar year 2003 was 95% according to Quality Research Associates. CenterBeam’s results are attracting the attention of important opinion makers such as industry analysts Gartner and Forrestor. Gartner has published a case study on the CenterBeam service at InfoWorld and has named CenterBeam one of the “Cool Vendors” in IT management, sourcing and IT services. CenterBeam’s expertise in computer security and outsourcing has been profiled on CNBC and in The Wall Street Journal. About CenterBeam, Inc. CenterBeam pioneered the application of quality management to the outsourcing of information technology management. Founded in 1999, CenterBeam has strategic, financial and technical backing from industry leaders Microsoft, Intel, Dell and EDS. The company is headquartered in San Jose, Calif. and can be reached at 408.750.0500 or www.centerbeam.com.
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