ChartOne Selects CenterBeam to Manage IT Infrastructure

Leading Provider of On Demand Medical Record Solutions Already Benefiting from CenterBeam Relationship

SAN JOSE, CA - December 7, 2004

SAN JOSÉ, CALIF., December 7, 2004 – ChartOne, the leading provider of on demand medical record solutions, has selected CenterBeam to manage its IT infrastructure.  Since its founding more than twenty years ago, ChartOne has redefined chart management for healthcare organizations.  The company currently manages access to more than one million charts per year for more than 1,300 healthcare customers nationwide and approximately 20% of hospitals in the U.S.

“ChartOne Is Already Realizing Benefits”

“ChartOne’s corporate mission is to enable the safe and seamless management of both paper and electronic documents so healthcare organizations can significantly improve their efficiencies and reduce costs,” said Henry Svendblad, ChartOne’s vice president of information technology and systems.  “Because ChartOne uses technology to help achieve this mission, we are very well informed about technology best practices.  We have very high standards.  It’s tough to impress us, but CenterBeam has shown us superior expertise and a ‘can do’ attitude we very rarely see.  ChartOne recently relocated its entire corporate operations from California to Texas and Massachusetts; CenterBeam played a key role in managing this transition for us.  I don’t think we would have managed to do this successfully without them.”

“One of CenterBeam’s core values is ‘speed.’ We believe that once a company has decided to become a CenterBeam client, they should begin receiving the benefit of that decision as quickly as possible,” said Kevin Francis, CenterBeam president and chief executive officer.  “CenterBeam’s patented rapid implementation methodology, under the direction of its experienced staff, means that our clients start realizing a return on their IT investment right away – the way it should be.”

High Customer Satisfaction Results in Increased Demand and Accolades

CenterBeam helps businesses operate more efficiently by improving their IT services and lowering their costs.  CenterBeam uses quality-based, automated IT processes to support users and their personal computers, mobile devices, server and network hardware and software.  Continuous application of quality controls and automated processes results in a service that has earned unprecedented customer satisfaction.  During the first half of 2004, CenterBeam earned a customer satisfaction rating of 98% as measured by Quality Resource Associates. 

CenterBeam’s success regularly attracts the attention of important opinion makers such as leading IT industry analyst Gartner.  Gartner has published a case study on the CenterBeam service and cited CenterBeam’s innovative approach when the firm named CenterBeam one of the “Cool Vendors” in IT management.  A book by Cisco Press, The Business Case for Virtual Business Processes, includes a case study of CenterBeam as an example of how companies can use IT outsourcing to reduce costs, improve efficiencies, and focus on their core business.  And CenterBeam’s expertise in computer security and outsourcing has been profiled on CNBC and in The Wall Street Journal.

About CenterBeam, Inc.

CenterBeam is a North American-based IT outsourced services company that delivers more than 33,000 services daily for mid-sized clients in twelve countries across four continents. Founded in 1999, CenterBeam pioneered the application of quality management techniques to IT and currently earns a 98% client satisfaction rating as measured by Quality Resource Associates. CenterBeam's Total Satisfaction Guarantee and month-to-month contracts make the company unique among IT outsourced services companies. CenterBeam is headquartered in San Jose, Calif. and can be reached at 408.750.0500 or www.centerbeam.com.