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Cedar Petrochemicals Selects CenterBeam to Refine ITWorldwide Chemical Trader Improves IT Performance and Reduces Costs SAN JOSE, CA - September 8, 2004 Cedar Petrochemicals, Inc., a global marketing and trading company specializing in commodity chemicals, has selected CenterBeam to manage its IT infrastructure worldwide. The company is headquartered in New York City and has offices in Brazil, Europe, Korea, the Middle East, Taiwan, China and India. CenterBeam: Improving Productivity, Lowering Costs "Cedar Petrochemicals excels in anticipating rapid changes in the global supply and demand for chemicals," said Amy Aiello, controller, Cedar Petrochemicals. "We serve our customers and suppliers by quickly meeting their needs through our worldwide network and infrastructure. Our market changes minute-by-minute and it’s critical to stay connected to the global flow of information. Because CenterBeam is working around the clock to keep our IT systems online, we can confidently focus more time and resources on strategic business issues. The fact that CenterBeam can provide these services to us at an overall cost savings allows us to more effectively use our financial and human resources to grow our business." "The same way Cedar Petrochemicals helps align supply with demand, CenterBeam is meeting the demand of its customers for highly-skilled IT, cost-effective IT management with CenterBeam’s supply of engineers and experts," said Kevin Francis, CenterBeam chief executive officer and president. "Cedar Petrochemicals, and all our customers, deserve the best possible team, and that’s the team CenterBeam fields every day." High Customer Satisfaction Leading to Growing Demand… CenterBeam designed a quality-based IT service and support IT infrastructure that includes personal computers, mobile devices, server and network hardware and software. CenterBeam’s innovative service is earning it unprecedented customer satisfaction. In the calendar year 2003, CenterBeam earned a customer satisfaction rating of 95% according to Quality Research Associates. And as CenterBeam’s reputation for high quality spreads, this fuels a growing demand for its service. …And Accolades from Industry Analysts and Media CenterBeam’s unprecedented results are attracting the attention of important opinion makers such as leading IT industry analyst Gartner. Gartner has published a case study on the CenterBeam service at InfoWorld and cited CenterBeam’s innovative approach when the firm named CenterBeam one of the "Cool Vendors" in IT management. A book recently published by Cisco Press, The Business Case for Virtual Business Processes, included a case study of CenterBeam as an example of how companies can use IT outsourcing to reduce costs, improve efficiencies, and focus on their core business. And CenterBeam’s expertise in computer security and outsourcing has been profiled on CNBC and in The Wall Street Journal. About CenterBeam, Inc. CenterBeam is a North American-based IT outsourced services company that delivers more than 18,000 services daily for mid-sized clients in nine countries across four continents. Founded in 1999, CenterBeam pioneered the application of quality management techniques to IT and currently earns a 98% client satisfaction rating as measured by Quality Resource Associates. CenterBeam's Total Satisfaction Guarantee and month-to-month contracts make the company unique among IT outsourced services companies. CenterBeam is headquartered in San Jose, Calif. and can be reached at 408.750.0500 or www.centerbeam.com.
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