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ARCHWAY + CENTERBEAM = Good ChemistryLeading Chemical Distributor Selects CenterBeam to Manage IT Infrastructure SAN JOSE, CA - July 20, 2004 Archway Sales Inc., a leading chemical distributor, has selected CenterBeam to manage Archway’s IT infrastructure in its headquarters and field offices. Archway has built a twenty-five year reputation as a leading distributor for some of the most prominent chemical manufacturers in the U.S. The company is headquartered in St. Louis and has offices in Kansas City, Memphis and Chicago. CenterBeam: Improving Productivity, Lowering Costs “Archway is very pleased with CenterBeam’s service,” said David Baumstark, vice president of operations for Archway. “CenterBeam has engineered and staffed an enterprise-class IT infrastructure that is improving our productivity and lowering our costs.” “Archway has built its success on three important qualities: in-depth technical knowledge, understanding its customers’ needs and a devotion to service, quality and loyalty,” said Kevin Francis, CenterBeam chief executive officer and president. “These are qualities we believe are essential to CenterBeam’s success too. We admire what Archway has accomplished and we’re honored to have earned their business.” High Customer Satisfaction Leading to Growing Demand… CenterBeam designed a quality-based IT service and support IT infrastructure that includes personal computers, mobile devices, server and network hardware and software. CenterBeam’s innovative service is earning it unprecedented customer satisfaction. In the calendar year 2003, CenterBeam earned a customer satisfaction rating of 95% according to Quality Research Associates. And as CenterBeam’s reputation for high quality spreads, this fuels a growing demand for its service. …And Accolades from Industry Analysts and Media CenterBeam’s unprecedented results are attracting the attention of important opinion makers such as leading IT industry analyst Gartner. Gartner has published a case study on the CenterBeam service at InfoWorld and cited CenterBeam’s innovative approach when the firm named CenterBeam one of the “Cool Vendors” in IT management. A book recently published by Cisco Press, The Business Case for Virtual Business Processes, included a case study of CenterBeam as an example of how companies can use IT outsourcing to reduce costs, improve efficiencies, and focus on their core business. And CenterBeam’s expertise in computer security and outsourcing has been profiled on CNBC and in The Wall Street Journal. About CenterBeam, Inc. CenterBeam pioneered the application of quality management to the outsourcing of information technology management. Founded in 1999, CenterBeam has strategic, financial and technical backing from industry leaders Microsoft, Intel, Dell and EDS. The company is headquartered in San Jose, Calif. and can be reached at 408.750.0500 or www.centerbeam.com.
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