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CenterBeam CEO, Kevin Francis, Delivers Keynote at Canada's Most Exclusive IT ConferenceFrancis Shares Leadership Insights with Canada’s Top 100 Technology CEOs SAN JOSE, CA - February 1, 2005 Kevin Francis, CenterBeam president and chief executive officer, will speak before Canada’s top 100 technology CEOs at the 2005 AceTech conference this March. The AceTech conference is a three-day symposium organized by technology company CEOs exclusively for technology CEOs who want to improve their effectiveness in the leadership of their companies. It is a development experience focused on the challenges particular to technology companies and an opportunity to interact with CEOs who have built successful technology enterprises. Attendance is limited to 100 CEOs to ensure an interactive and stimulating environment conducive to networking and peer mentoring. The 2005 conference is the thirteenth AceTech has sponsored. Strategy Mapping: The Coordinates of Success Francis’ presentation is entitled Strategy Mapping: The Coordinates of Success and is based on his thirty years of business success. At CenterBeam, as he has at previous companies he has led, Francis has applied a management tool called “Strategy Maps.” Strategy Maps help a company reach consensus on its goals, focus on the strategies it will use to reach those goals, and drive the tactics that support the strategies. In his presentation, Francis will explain how Strategy Maps work through a demonstration of the actual Strategy Maps he is currently using to manage CenterBeam to success. Kevin Francis has led companies of all sizes to success — public and private, national and international. Most recently at CenterBeam he has implemented a total quality process throughout the company that has resulted in increasing customer satisfaction to 98%. He also scaled CenterBeam’s operations to deal with its explosive growth, opening a technology operations center in Saint John, New Brunswick, to serve CenterBeam’s quickly growing client base. And Francis re-invented the industry-standard terms of the multi-year outsourcing contract to one simple, month-to-month agreement with a Total Satisfaction Guarantee. High Customer Satisfaction Results in Increased Demand and Accolades CenterBeam helps businesses operate more efficiently by improving their IT services and lowering their costs. CenterBeam uses quality-based, automated IT processes to support users and their personal computers, mobile devices, server and network hardware and software. CenterBeam’s success regularly attracts the attention of important opinion makers such as leading IT industry analyst Gartner. Gartner has published a case study on the CenterBeam service and cited CenterBeam’s innovative approach when the firm named CenterBeam one of the “Cool Vendors” in IT management. A Cisco Press publication, The Business Case for Virtual Business Processes, includes a case study of CenterBeam as an example of how companies can use IT outsourcing to reduce costs, improve efficiencies, and focus on their core business. And CenterBeam’s expertise in computer security and outsourcing has been profiled on CNBC and in The Wall Street Journal. About CenterBeam, Inc. CenterBeam is a North American-based IT outsourced services company that delivers more than 40,000 services daily for mid-sized clients in sixteen countries across four continents. Founded in 1999, CenterBeam pioneered the application of quality management techniques to IT and currently earns a 98% client satisfaction rating as measured by Quality Resource Associates. CenterBeam’s Total Satisfaction Guarantee and month-to-month contracts make the company unique among IT outsourced services companies. CenterBeam is headquartered in San Jose, Calif. and can be reached at 408.750.0500 or www.centerbeam.com.
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