Say hello to a helpful human being

CenterBeam believes IT support should work seamlessly throughout your organization. That’s why we created Express Access, to provide personalized customer care for every user—no matter how large or small the IT issue.

“I depend on CenterBeam for objective, expert advice. Whether one of our case workers will need help with accessing a laptop application over the weekend or we need to update our five-year IT strategy, CenterBeam stands ready to provide support—and does so in a cost effective manner. CenterBeam works for me.” Vice President of Operations & Chief Financial Officer
Family Social Services Company

Every CenterBeam customer is assigned a dedicated team of Express Access agents. This team knows your computing environment, has the expertise to resolve your issue, and operates 24x7.

Using remote capabilities and automated tools, Express Access agents get your end-users back to work as quickly as possible. In fact, 75% of all IT issues are resolved within one day—many during the first phone call.

Express Access End-User Support
CenterBeam offers a Fixed Cost end-user support plan. This support is available 24x7 with no limit to the number of cases. 

Express Access Premium Business Support for Technology Executives
This premium support supplements every CenterBeam service. For a flat monthly fee, two or more authorized contacts in your organization receive:

• Unlimited Express Access calls
• 24x7 support
• Usage and customer satisfaction reporting
• Asset tracking
• And more…

Request additional information about our services.

 

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