Helpdesk Satisfaction Results

CenterBeam Customer Satisfaction Ratings Reach All-Time High at 97.4 Percent in 2011

View CenterBeam's Customer Satisfaction Ratings (728 KB pdf)  

• 97.4% user satisfaction
• Results represent over 13,000 survey responses
• Performed by an independent 3rd party

About the Data

Third-Party Satisfaction Measurement

CenterBeam third-party customer satisfaction surveys are conducted by MarketTools, a leading provider of software and services for enterprise feedback management (EFM) and market research. The surveys rated overall satisfaction with CenterBeam’s Helpdesk services, as well as eight specific attributes, including:

• Timely resolution of your case
• Technical knowledge of specialist
• Professionalism of specialist, and
• Ability to understand your needs

Survey data was further broken down to analyze all cases handled by CenterBeam, including those that required escalation to the customer’s Tier 2 support staff, as well as cases resolved entirely by CenterBeam’s Helpdesk.

About CenterBeam's Helpdesk Service

Service Metrics On Demand

Additionally, CenterBeam's service provides you with real time awareness of how we're doing through a web interface tool. Your company will have visibility into all service call activity, asset tracking and customer satisfaction results.

24x7 Live Support

Our primary goal is to get your users up and productive as soon as possible. CenterBeam helpdesk specialists are available around the clock to support your global and mobile workforce—independent of where end users are located, what time it is, and whether they're using a Mac®, PC or mobile device.

We encourage you to view our results: CenterBeam's Customer Satisfaction Ratings (728 KB pdf)

For more service details, visit our 24x7 Live IT Support page.