Location:  Saint John, New Brunswick, Canada

Are you passionate about putting the customer first? Do you want to work in an environment that promotes teamwork while having fun? Do you want to take ownership in what you do and take pride in your work by completing responsibilities with utmost Integrity, Speed and accuracy? Are you searching for an employer that values these traits? Look no further.

CenterBeam is an innovative leader in IT outsourcing. We have invested in the best people, processes and technology to manage and support our customers' IT infrastructure. We regularly achieve >95% client satisfaction ratings. Our company is backed by technology leaders Microsoft and Intel and our technology partners include Microsoft, Intel, Cisco, Citrix, Juniper, Iron Mountain, and VMware.

We are looking for Remote IT Support Specialists who share our value of customer first to join our Technical Operations Team at our rapidly growing North American Solution Center in Saint John, NB. Our office is close to the waterfront, Brunswick Square, the City Market and Market Square in the uptown center of the city.

Our customers are located throughout North America with offices worldwide. As a Specialist you would be working in multiple customer environments representing almost every business segment, including pharmaceutical, architectural, healthcare, manufacturing, non-profit, financial, and professional services firms, to name a few.

Job Responsibilities

• Deliver personalized IT infrastructure support for CenterBeam's customer base from a centralized facility using remote capabilities and leading edge automation tools.
• Identify, troubleshoot, research, support and resolve customer IT issues.
• Escalate issues to appropriate technical personnel when necessary.
• Provide full support for Microsoft products and the network environment.
• Provide best effort support for all applications.
• Work on problems of diverse scope where analysis of data requires an evaluation of identifiable factors.
• Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

Technical Skills Required

• Minimum of three years of technical support experience and superior customer service and communication skills.
• Bachelor's Degree or IT related diploma.
• A+, MCP or working equivalent.
• MCDST & MCSE designation or the willingness to obtain.
• Strong knowledge of Microsoft Office, Outlook, Windows 2000/XP desktop operating systems, Windows 2000/03 server platforms, network diagnostic tools, Microsoft Exchange 2000/03, Active Directory, DHCP and VPN troubleshooting.
• Experience supporting laptops, PDAs and wireless devices. Familiar with remote access tools and Remedy or other call tracking software.

Personal Skills Required

• Must have excellent customer service skills in always putting the customer first.
• Ability to handle emergency situations in a calm and directed fashion, and lead teams in such situations as needed.
• Excellent written and verbal communication skills.
• Must posses exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges.
• Strong attention to detail and deadline orientated.
• Strong teamwork and interpersonal skills.
• Must be accustomed to working on various issues simultaneously and ensuring the integrity of each project.

The Rewards

• Become a member of a leading edge company using the latest IT tools and techniques.
• Experience an environment where continuous learning is encouraged and the pursuit for further certifications is supported.
• Team up with highly skilled technology professionals in a dynamic and supportive environment.
• Challenge yourself technically on a daily basis.
• Collaborate with an exceptional leadership team, each with a proven track record of success.
• Participate in the implementation and growth of customer support.
• Measure your success by how satisfied your customers are.
• Earn a competitive salary.
• Enjoy a comprehensive benefits package.

To Apply

Are you ready to launch into the future and boost your IT career at CenterBeam? Then send us your resume via e-mail in Word format only to nbcareers@centerbeam.com .  Refer to job posting CB-200803E in the subject line. CenterBeam treats all resumes or inquiries received with the utmost confidentiality.