Midmarket Gains Window to its IT Services Through Single Pane of Glass

Categories: General
      Date: Apr  7, 2009
     Title: Midmarket Gains Window to its IT Services Through Single Pane of Glass

MyCenterBeam Delivers Innovative Enterprise Mashup Functionality

CenterBeam today announced its next generation online customer interface, My CenterBeam. This enterprise mashup represents a significant evolution of its key information and support tools into one seamless window pane for organizations to manage their IT services. Combining information from messaging systems, business intelligence engines and data integration solutions, My CenterBeam delivers critical service information to a single pane of glass, clean and standardized.

With My CenterBeam, the company addresses a significant issue for midmarket businesses, the ability to inspect, verify and manage, in one pane of glass, its IT service performance, security and availability information. With this data typically coming from numerous vendors, systems and platforms, each with its own proprietary console or reporting portal, there has been no coherent way to easily or cost effectively aggregate and correlate the information.

Traditionally, IT teams have to draw information from disparate data sources, each tracking and reporting data in their own way. CenterBeam's operational data store forms the nucleus of My CenterBeam, leveraging Web 2.0 techniques and CenterBeam-developed API's to collect and transform that information into consumable or "mashable" assets. My CenterBeam presents the correlated assets in a standardized format, allowing users to gain valuable insight into service metrics. This includes patch and configuration management data, anti-virus and anti-malware statistics, case and satisfaction metrics, service requests, server and network availability and performance and mailbox usage - all in a single pane of glass.

"Until now, an IT executive had to keep track of statistics and information from possibly dozens of different vendors to figure out the health and performance of its IT systems. This makes inspection close to impossible and exposes the business to risk if, for example, they don't notice that a significant patch has been missed, or if backups aren't happening the way they are supposed to," states Shahin Pirooz, Executive Vice President and CTO, CenterBeam. "My CenterBeam eliminates the confusion and delivers clarity by rolling up all service and information into one standard view, giving the business or IT executive, for the first time, one place to go for comprehensive and actionable information."

"My CenterBeam provides invaluable insight into the performance of our IT operations," states Curtis Helsel, Vice President, Information Services at University of Colorado Foundation. "To gain this level of information on my own, I would have to access several different reporting consoles and attempt to translate and reconstruct the data to provide a holistic view of our systems. This is something I don't have the time or resources to manage or maintain."

My CenterBeam aggregates information for all CenterBeam services including hosted email, PC security, network and server management and help desk statistics.

About CenterBeam
CenterBeam is an award-winning managed IT services provider with a rich service portfolio including PC management, hosted Microsoft® Exchange email, helpdesk support, and network and server management. Since CenterBeam's inception, its focus has been providing mid-sized businesses with Fortune 500-class IT management and services for a fixed monthly fee. As a pioneer of cloud computing services ten years ago, today, more than 140,000 daily services are delivered in an integrated software as service (SaaS 3.0) architecture to clients with end users working in six continents, across forty-nine countries. Visit CenterBeam online at www.centerbeam.com.

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