Get Real Time Network and Helpdesk Visibility

CenterBeam's service provides you with real time awareness of the state of your network through our web interface tool. This way, you can know as soon as we do if your servers, applications and IT services are experiencing outages, performance degradation or approaching critical availability thresholds.

For CenterBeam managed PCs and Macs, you'll have on demand visibility into:

• Virus reporting
• Backup statistics
• Asset tracking

You'll be able to view user information including:

• Call volume
• Response times
• Resolutions
• Customer satisfaction survey results

In addition, you'll also have insight into email usage, servers and network infrustructure.

Support is Just One Click Away

All users have a CenterBeam Express Access Bell icon on their computer desktop. Double-clicking the icon is another easy option for accessing our helpdesk (we're reachable by phone, email, or online). This web-based application enables users to quickly create a case for any issue or check the status on a case.

Quarterly Account Review

Our business account manager holds a Quarterly Review of the "State of the Service" with your executives. A detailed service analysis is presented that covers a wide range of service metrics including:

• Customer Satisfaction
• Service Activity
• Service Compliance
• Account Business Report
• Action Items
• Customer Events

The review provides an opportunity to get feedback and updates from your team regarding any business or technology developments within your organization. In this way, we make sure to stay on top of any changing requirements or service requests and map to your strategic goals.