Dashboard
Online Reporting Tool
CenterBeam's service provides you with real time awareness of the state of your network through our web interface tool. This way, you can know as soon as we do if your servers, applications and IT services are experiencing outages, performance degradation or approaching critical availability thresholds.
For CenterBeam managed PCs, you'll have on demand visibility into:
- Virus reporting
- Backup statistics
- Asset tracking
You'll be able to view user information including:
- Call volume
- Response times
- Resolutions
- Customer satisfaction survey results
In addition, you'll also have insight into email usage, servers and network infrustructure.
Support is Just One Click Away 
All users have a CenterBeam Express Access Bell icon on their computer desktop. Double-clicking the icon is another easy option for accessing our helpdesk (we're reachable by phone, email, or online). This web-based application enables users to quickly create a case for any issue or check the status on a case.
You can report a problem by opening a case, shown below:
And you can check the status of a case, shown below:
Quarterly Account Review
Our business account manager holds a Quarterly Review of the "State of the Service" with your executives. A detailed service analysis is presented that covers a wide range of service metrics including:
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Customer Satisfaction
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Service Activity
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Service Compliance
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Account Business Report
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Action Items
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Customer Events
The review provides an opportunity to get feedback and updates from your team regarding any business or technology developments within your organization. In this way, we make sure to stay on top of any changing requirements or service requests and map to your strategic goals.
For more information, we invite you to contact us.