"From the beginning we have been true partners with CenterBeam when working on IT related issues. Their customer service is excellent; I recommend CenterBeam very highly."
- President & CEO
Semiconductor Device Mfr.
CenterBeam Helpdesk Specialist
Best Customer Service
24x7 Live IT Support
Say hello to a helpful human being
CenterBeam's customer care team is available 24 hours a day, seven days a week, 365 days a year to address any support issues you may experience. With CenterBeam as your IT helpdesk, you can expect:
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24x7 support, 365 days a year
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Calls answered by desktop engineers, not a dispatch service
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A fixed monthly rate, regardless of call volume
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Improved fix time through remote diagnostics and repair
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Access to subject matter experts
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Satisfaction guaranteed
Our primary goal is to get your users up and productive as soon as possible. CenterBeam's customer support personnel are highly trained desktop engineers who would generally be considered Level 2 support agents. This means the very first person you talk to will likely be able to resolve your issue. And if not, subject matter experts are standing by.
Remote Helpdesk Support
Every CenterBeam supported computer is equipped with remote management capabilities, a standard practice for Fortune 500 companies. "Remoting into" the computer to address issues significantly speeds repair time, since the customer care agent doesn't have to walk you through the diagnostics process.
And, for "how to" issues, the remote capability allows “walk through” support for Microsoft® applications such as Word, Excel, PowerPoint, Outlook, and Adobe Acrobat. The user can see the steps an agent is taking, making it easier to pick up a new skill.
We invite you to read more about CenterBeam's helpdesk service.