"We have selected CenterBeam to provide our IT services because they have shown us the company is a full service IT management company committed to quality and putting their customers first."
- President and CEO
Commercial Engineering & Construction Firm
"We take a collaborative approach with our customers to provide services that best meet their organization's needs."- Dr. A. Kevin Francis, LL.D
CenterBeam's CEO
Total Satisfaction Guarantee
By combining a unique blend of people, process and technology, CenterBeam is able to deliver the highest standards of reliability and service available in the industry. Consistently, CenterBeam achieves above a 95% customer satisfaction rating, measured by an independent source.
With CenterBeam as your IT service provider, you can expect:
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Around-the-clock live support from industry-certified professionals trained to resolve issues at the first point of contact
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The right tools and technology to continuously improve your IT service due to CenterBeam's solid partnerships with industry-leaders
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Best-in-breed IT services that are stronger and more secure, allowing your users to remain productive and focused on your core business
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Savings to your bottom line with a predictable and scalable cost structure
CenterBeam believes in a collaborative, methodical approach.
Together, we'll develop a customized plan that best suits your business objectives. For example, if you have regions that operate differently and has unique needs, CenterBeam will visit each region during the implementation planning process in order to collaborate with local management and develop a tailored strategy for each site.
CenterBeam won't lock you into a long-term commitment.
Instead, your company will receive a simple one-year term contract with an easy out. Should you decide to exit the contract, CenterBeam will help you transition to a new vendor, or back in-house, at no charge. Because our goal is to keep you a satisfied customer, we will work hard to earn your business every day.
CenterBeam's online Dashboard provides performance verification.
Your company will have visibility into all service call activity, asset tracking and customer satisfaction results. Customized reporting and data analysis may be requested through your Account Manager. We can provide a demonstration of this tool during the presentation process.
An account manager proactively oversees your account.
Your account manager will watch over your daily operations, as well as work with you to anticipate your evolving business needs.
CenterBeam's pricing model is predicable and scalable.
Should you need to add or subtract users, the next month's invoice will reflect the changes. And, even though we answer and track 100% of all calls, you will not be charged for any calls CenterBeam doesn't resolve.
Our actions are led by our commitment to customers.
IT infrastructure support is CenterBeam's sole business, so your satisfaction is our highest concern. We invite you to visit our facilities and experience our care, enthusiasm and attention to detail first hand and find out why CenterBeam has become a national leader in managed IT services.
Our goal is to exceed your expectations.
In order to ensure that our support remains at a world-class level, CenterBeam has contracted an outside vendor, MarketTools CustomerSat, to provide detailed Customer Satisfaction reports on a monthly basis. MarketTools CustomerSat surveys, tracks, and measures our end-users' satisfaction across many different parameters, such as Express Access support personnel knowledge and timely resolution of customer issues.
We look forward to meeting.
We hope for the opportunity to present our service offering and detail our full support capabilities to your team. We're confident we can offer your business improved IT service at a lower cost.
We invite you to contact us.